SHIPPING & RETURNS POLICY
Returns/exchanges under the following conditions
The product must be returned within 14 Days of Delivery – we cannot accept returns after this period.
The product is still sealed and in the original packaging
The protective palm plastic (if included with the model ordered) has not been removed
The product has not been used or worn (trying the glove on is permitted)
The product has a genuine fault or defect upon arrival
The product is lost in the postal service and there is no confirmation of delivery.
The extent to which you can handle the goods is the same as it would be if you were physically trying them in a shop.
Please note we do not offer refunds on personalised items, international shipping fees or the cost of shipping to return an item to us.
To start the returns process, please email firstname.lastname@example.org
PLEASE ORDER BEFORE 11am TO GUARANTEE SAME DAY DESPATCH.
Any orders placed after 11am will be shipped the next working day.
Please contact us on 0333 210 0352 to discuss an orders placed after this time for next day delivery.
Royal Mail Special Delivery Guaranteed by 1pm® with Saturday Guarantee* - £16.60 We offer a Saturday Guaranteed service (UK ONLY) - Simply choose the Guaranteed option before 11am to guarantee this service. Including Saturdays, Excluding National/Bank holidays.
Royal Mail Signed For® - £6.57
Our Signed services offer proof of delivery and up to £50 compensation when you need extra peace of mind.
Delivery time usually 1 to 2 working days. (Please allow up to 5 working days for delivery)
Royal Mail 1st Class - £6.20
Our Standard services offer a range of reliable delivery options for you
(not including Saturdays, Sundays, Mondays or National Bank Holidays) UK Only,
Delivery time usually 1 to 3 working days. (Please allow up to 14 working days for delivery)
Royal Mail 2nd Class - £4.20
Delivery time usually 2 to 5 working days. (Please allow up to 14 working days for delivery)
Black Cat Free Shipping: £FREE
Free shipping when a customer spends over £80. Items sent Royal Mail 1st Class.
*Additional postage charges may apply to certain items.
Please order before 10am to Guarantee same day dispatch. All orders placed after 10pm on a Friday will be guaranteed delivery before 6pm on the following Tuesday.
These delivery times may vary to more remote destinations (eg. Scottish Highlands and Channel Islands).
Please note that any delivery instructions that you provide requesting for the delivery to be left in a safe place are at your own risk. You are confirming that you are providing the delivery driver authority to leave the parcel in a safe place of your choice. Black Cat Keepers cannot be held responsible for any items left at your request that are lost or stolen.
The information that you provide is passed onto the courier to use at their discretion.
Royal Mail International Standard Europe -£18.20
Delivery time is usually within 3 to 7 working days. (Please allow up to 25 working days for delivery)
Royal Mail International Standard Rest of World (Overseas) - £24.90
Delivery time is usually within 7 to 10 working days. (Please allow up to 30 working days for delivery)
Note: Orders from Non-EC countries will not be liable to UK Sales Tax.
However purchases may be subject to own countries tax/duty upon receipt.